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During the current COVID-19 pandemic, we ask that supervisors onboarding new hires please review this checklist and engage with IT as outlined below, BEFORE confirming a start date for their new hire. Otherwise, IT is not responsible for staff unable to work due to gaps in their home computing environment.
Pre-Offer to Candidate
1. Plan for and verify elements needed in the new hire’s home computing environment.

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  • Review the Work Remote site for helpful information and checklists.
  • Computer (three options):
    • Existing home computer – strongly recommended. Must have current antivirus software, up-to-date patching, and installed VPN.
    • Existing university computer - delivered to individual’s home. Note that IT staff may not work at people’s homes and currently cannot work on campus.
    • New university computer – ordered by supervisors and delivered to campus per campus Finance instructions. If needed, devices will be arranged by Facilities and EUS staff to be shipped to new hire’s home.
  • Peripherals: Either plan to use existing equipment in the home or purchase via ePro for home delivery from Staples or CDW per recent guidance from Procurement to Finance offices. Consult your business manager for guidance.
  • Internet connection that you & new hire believe will be sufficient. We recognize that it will be increasingly harder to predict reliability going forward. See guidance here.
Post-Offer to Candidate

2. Collect the following information and submit to End User Support via https://help.unc.edu/ service request. New hire’s name, supervisor’s name, start date, personal contact phone number and personal (non-UNC) email address, and Onyen – we must have the user-created Onyen before we start setup.

Installing the dependencies on Mac OS X. Using Anaconda; Installing mpi4py and Zoltan on OS X; Installing the dependencies on Windows. Smoothed Particle. No, he is referring to the Samsung SPH-i500 CDMA smartphone listed above and available from Sprint Wireless in the US. It is a Palm OS device and is, therefore, supported by the Missing Sync for Palm OS. The Samsung SGH-D500 is a tri-band GSM mobile handset using a proprietary Samsung operating system known as RTK-E, and is not compatible with. We would like to show you a description here but the site won’t allow us. The 'classic' Mac OS is the original Macintosh operating system that was introduced in 1984 alongside the first Macintosh and remained in primary use on Macs until the introduction of Mac OS X in 2001. Apple released the original Macintosh on January 24, 1984; its early system software was partially based on the Lisa OS and the Xerox PARC Alto computer, which former Apple CEO Steve Jobs.

  • List of shared drives, shared mailboxes and special software packages that are needed. We will assume Office 365 and VPN.
  • Whether new hire will utilize or have access to sensitive data. This requires a special consultation. More information is here.

3. Notify new hire that EUS technician will schedule a remote support session to work with them to configure device.

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  • Technician will reach out to them directly to schedule, as soon as feasible on or just after their start date.
  • New hire will complete Gillings IT Off-Site inventory form and submit via email to eus@unc.edu.
  • To avoid jeopardizing operability, please advise new hires NOT to attempt to set up of devices without the assistance of a Gillings IT technician.
    • Home computers will each be a little different.
    • Regular setup processes for university computers have been interrupted by the remote working situation, so we’ll use a modified setup to get your new hire operational.
    • Once we return to campus your hire will need to work with us again to make final adjustments to the setup.

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Thank you for your patience as we make efforts to provide remote support to the Gillings community as we’ve been all impacted by COVID-19. If you have any additional questions, feel free to contact us via email at eus@unc.edu.